Terms and Conditions for The Sanguine Smith - Clients‍ ‍

Designed to ensure clarity, professionalism and the best possible experience for all clients.

I am a full member of the Association of Reflexologists (AoR). Being a full member of the AoR demonstrates that I have completed a quality, nationally recognised Diploma in Reflexology and have support from the AoR. ‍

As an AoR member:

·      I am bound by the AoR Code of Practice and Ethics. ‍ ‍

·      I follow the AoR Good Practice Policy and hygiene guidance to ensure client safety.

·      I will always be adequately insured for medical malpractice /professional indemnity requirements. The industry standard is in excess of £5 million cover.

·      I comply with the AoR Continuing Professional Development requirements which ensures the practice is kept up to date.

·      I am compliant with GDPR data protection, please see the separate Privacy policy. Your information will always remain confidential. Records are kept for 7 years as required.

·      As a professional and highly qualified reflexologist with AOR status, I will provide you with the appropriate bespoke treatment and support.

Regarding Reflexology and complementary therapies, please note that: ‍

·      Reflexology and the treatments I provide are not medical treatments.

·      I cannot diagnose illnesses or conditions and am not medically trained

·       No cure is promised

·      Some clients may experience temporary reactions after treatment such as tiredness, emotional release or increased thirst. These responses are generally mild and short-lived. ‍

·      Reflexology and complementary therapies are intended to support wellbeing and relaxation. They are not a substitute for medical diagnosis or treatment. Clients should continue to follow the advice of their medical practitioner.

‍ ‍1. Appointments

·       When making an appointment you are agreeing to these Terms and Conditions.

·       When making the appointment you agree to a consultation with me prior to the treatment and to disclose any relevant medical or lifestyle information. Failure to disclose any information is the client’s responsibility.

·       I have health requests of clients as follows: Please reschedule if you have any contagious illness including colds & flu, fever, diarrhoea, vomiting or any contagious skin condition including cold sores, verrucae or unexplained rashes.

·       If you present with any condition or symptom which could be a contraindication, I reserve the right to postpone our treatment until medical advice is sought.

·       In return, I will apply these high standards to myself. Should I feel unwell, unable to treat or it is inadvisable for me to treat, I will explain the situation to you as soon as possible before your treatment.

·       I reserve the right to refuse or discontinue treatment if I believe it is not in the client’s best interests.

·       Clients under 18 must be accompanied by a parent or guardian.

·       I reserve the right to only treat Male clients who have been referred to me by an existing female client. It is permissible under the Equality Act 2010 for a therapist to choose to treat only clients of the same gender in treatments where physical contact is involved. ‍

·       Clients are responsible for keeping their GP informed of any complementary therapies they undertake where appropriate.

·       While every effort is made to provide treatments safely and professionally, treatments are undertaken at the client’s own risk. I cannot accept liability for any loss, damage or injury arising from treatments except where required by law.

If you have a diagnosed skin allergy, you will need a letter from your Doctor confirming you can have a facial, before I can treat you.

I cannot perform Cupping (wait 3-4 months) or Gua sha (wait 1 month) after recent Botox or fillers for your own safety.

‍ ‍

2. Fees

·       The current fees are listed on my website www.thesanguinesmith.com

·       Payment can be made via Card or exact cash at your treatment (or Bank transfer for regular clients)

‍ ‍

3. Cancellation Policy

·       If you are unable to make a previously arranged appointment, I request that you provide me with at least 24 hours-notice. This will allow me the option to rebook the time slot with someone on the waiting list.

·       If the cancellation is less than 24 hours, unfortunately I will need to charge 50% of the treatment time. For no-shows there is a full charge.

·       If you are late, this may impact on the time of treatment given so it does not impact on other clients. A full charge will still apply.

‍ ‍

4. Vouchers

·       I supply the option to buy vouchers for treatments. These may be given as gifts and are available as physical postcards or digital vouchers. They can be for any treatment or amount of money towards a treatment from £10

·       These treatments can be booked during normal working hours with no restrictions. They can be mobile or at my treatment rooms.

·       Where an appointment is booked and missed, the voucher will have been used.

·       These treatments are paid for in advance when the voucher is purchased.

·       These vouchers are non-exchangeable for cash.

·       These vouchers are required to be used within one year from date of purchase.

‍ ‍

5. Provision of additional therapies

·       I offer other therapies in addition to reflexology. I provide these therapies to the same high standard expected by the AoR for reflexology. I also have insurance in place for these additional therapies.

·       These therapies include Facial acupressure / Gua sha / Facial Cupping / Indian head massage Facials & Facial massage / Aromareflex

‍

6. Aftercare advice / lifestyle suggestions

After your treatment I will email you an aftercare email within a few days which may include

·       Holistic lifestyle advice and links to articles or websites I think may be relevant or of interest.

·       Hand reflexology techniques to try at home

·       Facial acupressure points to try at home

·       Links to Breathing exercises you may enjoy

·       Signposting to other professional organisations for support with specific issues mentioned.

·       Skincare product or facial tool suggestions that may be of interest (if you have had a facial treatment)

·       Notes of reflexes that I noted in your treatment and possible emotional connections (if of interest to you).

·       Following advice is the client’s responsibility and entirely voluntary.

·       It is to be noted that I am not a trained nutritionist, dermatologist, Counsellor or medical practitioner. The links and suggestions I send are sent as points of interest in areas you may want to research further into and then decide if are right for you. Always discuss any potential changes with your GP before implementing if you are concerned.

·       Always read the information supplied with any product you choose to purchase and decide if it is suitable for you

‍ ‍

7. Pregnancy

·       I offer foot reflexology treatments during the 2nd and 3rd trimester of Pregnancy only.

·       I offer facial reflexology treatments during the 2nd trimester only, but not any of my other facial therapies. ‍

·       I don't offer treatments during IVF treatment or Embryo transfer.

·       It is your responsibility to ensure I am aware if you are pregnant, breastfeeding or trying to conceive.

‍

Kath Smith

The Sanguine Smith

‍ ‍